Where’s The Human Touch?

July 30th, 2007

I got a computer generated letter today, telling me that my GMC Envoy was paid-off, and thanking for doing business with GMAC. The letter told me what a great customer I have been, and told me if I ever needed another car, or if I was thinking of purchasing real estate to give them a holler.

I don’t know about you, but after working with computers day in and day out, I would like to have a human contact me and tell me they appreciate my business. Then again, if a human called, the price of my truck would go up $10,000.

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