RTFM

So I am sitting here troubleshooting some network issues with a customer in New Jersey.

After spending two hours walking him through the user manual to make sure all of the settings are correct (and making him write down the values for each, so this does not happen in the future), I find out he doesn’t even have the software running.

Yes, he failed to start the application, therefore it was not working correctly. I need to revise the first step in the manual to state, “START THE FRICKIN’ SOFTWARE BEFORE PROCEEDING”.

And people wonder why drug treatment centers exist.

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Posted on November 21, 2007
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