AT&T Will Do House Calls

August 22nd, 2008

If AT&T’s new technical support program is anything like their current customer service program, we’re all in trouble.

AT&T is taking on Best Buy’s Geek Squad through the launch of a new 50-state technical-support program that promises to provide the services that consumers need when it comes to installing and troubleshooting a variety of computing equipment, software and home-entertainment gear.

I foresee people speaking very little English showing up at our doors asking what the problem is with our microwaves as they take a sledgehammer to our can openers. Either that or they will show up with steam cleaners wanting to know where the home theater is. I don’t see this turning out good for customers, or AT&T.

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