Outages Happen…

Rackspace experienced an outage yesterday–a recurring issue this year for the hosted data center provider–which took down a number of high profile sites including the popular blog site TechCrunch. No network is impervious to outages, but a company like Rackspace needs to provide consistent and reliable service.

The Official Rackspace Blog explains “On December 18, 2009 between 3:37 p.m. and 4:12 p.m. CST, Rackspace experienced network connectivity problems.” The timeline doesn’t jive with the fact that the timestamp on the TechCrunch report on the Washington Post site says 12:17pm. Assuming the TechCrunch timestamp is Pacific time, it would mean that the outage began more like 2pm Central time, or possibly even earlier.

It would be nice if we could get insurance quotes for site outages, you know to help compensate those sites that go down for extended periods. Everyone things about the money they lose during downtime, don’t they?

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